Our website is designed to familiarize you with Mattamy Homes Limited, Mattamy Homes Corporation and its family of affiliated companies (collectively, “Mattamy,” “we,” “us,” or “our”), including information about the communities where our homes can be found, home plans and available features. Our website also provides useful information regarding mortgage, insurance, escrow, and title services that are available through Mattamy Home Funding, LLC℠; Mattamy Homes Property Insurance Agency, LLC and Mattamy Title Agency, LLC. To learn more about the homes described on our website and how to purchase one, please contact the Mattamy Division in which the home is located or use one of the options provided on this website to Contact Us.
I. INTRODUCTION
Mattamy takes privacy seriously. The purpose of this Privacy Policy is to inform you of how Mattamy Homes Limited, Mattamy Homes Corporation and its family of affiliated companies may collect, use, and share your personal information when you purchase a home, use one of our websites (“Website”), mobile applications, and any other services we offer (collectively, the “Services”), and otherwise interact with us. This Privacy Policy also describes your choices about the collection and use of your information.
Some of our affiliated companies have separate and independent privacy policies and notices, which can be accessed on their respective websites. These affiliated websites include:
We encourage you to read the privacy policies on these websites to learn more about the manner in which these affiliated companies may collect, use or disclose and otherwise treat personal information.
Please read this Privacy Policy carefully before you use our Services. By using our Services, you agree to this Privacy Policy. For some Services, we may seek additional consent. We will ask you for that consent when and where it is needed.
We may revise and update this Privacy Policy from time to time in our sole discretion. When we do, we will let you know by appropriate means such as by posting the revised policy on this page with a new “revise and posted” date at the top of this page. Any changes to this Privacy Policy will become effective when posted unless indicated otherwise, and your subsequent use of the Services constitutes agreement to the updated policy.
II. PERSONAL INFORMATION
How We May Collect and Use Personal Information
When you visit a sales center, purchase a home, use our website or other Services, or otherwise interact with us, we may collect and use personal information (i.e. information that identifies you, or may reasonably be associated with you). This personal information may include information you voluntarily provide to us which such as your name, email address, telephone number, home or other physical address, and other categories of personal information we set out below.
Registration/Guest Registry: When you visit a sales center, and complete a registration/Guest Registry form or through your interaction with a Mattamy Homes New Home Counselor/Sales Agent, we may collect certain personal information such as your first and last name, mailing address, email address, and phone number (including information you choose to provide optionally, such as desired features and upgrades for your home, the number of household occupants, and other information).
The information you provide is used to better understand your needs, assist you in finding a suitable home and to send you tailored communications about Mattamy homes, products and services.
Purchasing a Home: When you purchase a home, we collect personal information;
when you complete an Agreement of Purchase and Sale for a residential property, including the name and contact information (such as email address, mailing address and telephone numbers) for each purchaser, purchase amount for the purposes of facilitating the residential property transaction;
to provide you with homeowner updates and the status of your new home construction;
to complete your requested home purchase, including working with your lender and settlement/title agent to finalize your loan; verify your identity by collecting valid government-issued identification such as your driver’s license;
to provide the master developer and applicable homeowners associations and/or condominium associations and their agents information concerning you and your home purchase; when you register for a new home warranty plan or when you make a warranty customer care request;
to provide you with customer satisfaction surveys; and
to manage your relationship with Mattamy.
Website Registration: We may require you to register for access to certain information, products and Services on our Website. At such time, we may request certain personal information such as your name, mailing address, telephone number, and email address.
Marketing Communications: When you purchase a home, complete a Guest Registry form or otherwise sign-up to receive marketing communications, we may use your contact information to send you tailored communications about our homes, communities, products, Services and promotions. We may also send you information about products and Services of third parties that may be of interest to you. You can opt -out of receiving future marketing and promotional communications at any time by clicking on the unsubscribe link included in our email communications, visiting our Preference Centre, or by contacting us as set forth in the Contact Us section below.
We may also use services provided by third-party platforms (such as social media and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please send a request using any of the methods set forth in the Contact Us section below.
If you visit a third-party website and sign-up to be contacted by a homebuilder, regarding the construction of a new community, we may collect your name, phone number and email address from the third-party operating the website to contact you regarding your interest in a Mattamy home. The third-party websites that you visit have their own separate and independent privacy policies, notices and terms of use, which we recommend you review carefully.
Survey and Customer Research: From time to time, we (or a third party on our behalf) may offer you the opportunity to participate in one of our surveys or customer research. We may collect certain personal information such as your name, email address and your responses to the survey questions. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form to help us understand our customers and to improve our Services, marketing, customer service and products. Aggregated survey results and individual responses may also be posted on our website and social media pages, without your name or contact information.
Referral Services/Tell-a-Friend: If you choose to use one of our referral services to tell a friend about our Website or an employment opportunity, we will ask you for your friend’s name and email address. We will send your friend a one-time email on your behalf inviting him or her to visit the Website. We store this information for the sole purposes of sending this one-time email and tracking the success of our referral program, and we do not use the names or email addresses submitted in these circumstances for any other purpose without consent to do so. You are responsible for ensuring that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message.
Customer Service: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and a telephone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint (for example, lot number, warranty enrollment number, etc.). We may retain this information to assist you in the future, to improve, test, and monitor the effectiveness of our Services, and to enhance your experience with our Services. We also use personal information to establish and manage our relationship with you and provide quality customer service.
Careers: If you visit the career section of the Website, we may also collect information you provide on applications (such as that contained in a resume, cover letter or other similar employment-related materials) when you upload your application or otherwise communicate with us electronically. We will use your personal information in connection with your employment inquiry, any application for employment you submit, obtaining background information about you and to process and respond to your application for current or future employment opportunities.
We may use personal information for any purpose otherwise required or permitted by applicable law.
HOW WE MAY SHARE PERSONAL INFORMATION
To the extent permitted by law, your Personal Information that we collect may be shared with the following categories of third parties:
Service Providers: Your personal information may be shared with (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. For example, we use service providers to provide services such as maintaining our Website, hosting our job application form, providing services related to our Website, collecting and analyzing customer satisfaction data, and sending electronic mail or other functions related to our business and services. Our service providers are given the information they need to perform their designated functions and are not generally authorized to use or disclose personal information for their own marketing or other purposes. However, service providers that send, administer or analyze customer surveys are permitted to use, transfer, disclose and sell aggregated and de-identified information for their own purposes, provided that they take steps to ensure that individual customers cannot be identified through the use of that data.
Your personal information may be maintained and processed by us, our affiliates and other third-party service providers in Canada, the U.S. or other jurisdictions. In the event personal information is transferred to the U.S. or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts (or related parties), law enforcement and governmental authorities in accordance with those laws. If you are located in Canada, you may contact our General Counsel as described below under “Contact Us”, to obtain written information about our policies and practices with respect to service providers (including affiliates) outside Canada, or to ask questions about the collection, use, disclosure or storage of personal information by such service providers and affiliates outside Canada.
Affiliated Companies: We may provide your personal information to our affiliated companies if they are working with you to finance or close your purchase of a home or to obtain insurance on the home you are purchasing. We may share your personal information with our affiliated companies, including Mattamy Home Funding, LLC℠, Mattamy Homes Title Agency, LLC, Mattamy Homes Property Insurance Agency, LLC, Wellen Park, LLLP, Beachline South Residential, LLC and Sunrise Land Partners, LLLP so that they may provide you with information on the products and services they make available to our homebuyers.